Frequently
Asked
Questions
What is a Facebook Messenger chatbot?
A chatbot is a series of automated conversations that can answer common questions from your customers over Facebook Messenger. This could be to explain what your product or service does, gather information about the customer, deliver helpful content, or nurture them towards a sale.
How does this differ from Facebook automated responses I already have set up on my Facebook business page?
Automated responses are just 1 message that gets sent out to your customer. A chatbot gives you the ability to do so much more than just send a message. You can collect customer information like email & phone numbers and nurture leads towards a sale all while you’re sleeping.
You can automate other tasks like building custom quotes, take bookings, or manage a customer loyalty scheme all using the power of automation. Something you can’t do on Facebook’s “automated responses”.
At Availia Digital we will create for you an automation system that is able to carry on an automated conversation with your customers.
What’s the benefit of me having a chatbot on my Facebook messenger page?
A chatbot will allow your customers to have an engaging conversation with your business on full autopilot. You can use a chatbot to showcase your business’s services, to give quick access to your business details, and super importantly it will collect your customer’s information such as email & phone number. Other things that your bot will be able to do is generate automated quotes, make reservations and appointments, and much more. The combination of Facebook messenger and a custom-built chatbot will manage conversations with your customer, so you can save time and focus on what you do best.
Would I still be able to respond to customers via my Facebook messenger app?
Yes! The purpose of your chatbot is to be available 24/7 and handle your customer’s inquiries even when you are not available, so your customers don’t need to wait to get answers to basic questions. This should then give you time to answer more complicated questions through live chat, phone calls, and emails.
How long does it take for you to build a chatbot?
It will depend on what type of Bot is required but it generally takes between 2-7 days depending on the functionalities behind it and any integrations requested.